Building insurance requirements
ACHPs must:
- Take out building insurance for each AHO-owned property they manage. Properties must be insured immediately upon handover, including during Property Management Transfers (PMT).
- Ensure cover for repairable damage or reinstatement up to $250,000 (ex GST) → $275,000 (inc GST) per property.
- Declare the full replacement value of each property to the insurer.
- List the AHO as an interested party on all building insurance policies.
- Submit insurance documentation in the Ngamuru Provider Portal.
Insurance responsibility thresholds
| Cost of claim |
Responsibility |
Notes |
Up to $250,000 ($275,00 incl. GST) |
ACHP
|
ACHPs lodge claims and pay excess.
|
Over $250,000 ($275,000 incl GST) |
AHO |
ACHPs do not lodge these claims. AHO manages full repair or reinstatement. |
Flood cover remains optional for ACHPs.
Special property types
- Granny flats – considered separate dwellings and must be insured individually.
- Strata title dwellings – must have building insurance per dwelling and the owners corporation must be noted as an interested party.
Insurance providers
ACHPs can use:
- an insurer listed on APRA’s Register of Authorised Insurers, or
- a Discretionary Mutual Trust (DMT) with an Australian Financial Services License.
Reporting damage
ACHPs must:
- Immediately notify the AHO of any claims or property damage.
- Allow AHO to determine methods for major repairs or rebuilding.
- Report incidents and claims in the Ngamuru Provider Portal with a new request.
Other insurance types
This insurance model relates only to building insurance. ACHPs must still provide:
- Workers Compensation
- Public Liability
- Professional Indemnity
Tenants are responsible for contents insurance unless otherwise agreed with the ACHP.
