Requesting information from the AHO

The following information is made freely available by the AHO:  

• Annual reports, policy documents, factsheets and publications are published on this website. 
• Contracts over $150,000 with private-sector partners are registered on the NSW eTendering website. 

The AHO review and update this information at least every 12 months. If you can't access a document online, you can contact a local AHO office or contact the Right to Information Officer. 

The AHO will typically provide the following types of information informally and at no cost: 

• copies of correspondence you sent to the AHO 
• documents containing only your personal information 
• documents that have already been made public 
• other reasonable requests for information where disclosure wouldn't raise public interest concerns. 

For your tenancy, you can generally get copies of your: 

• Tenancy Agreement 
• property condition report 
• rental account statement 
• housing assistance forms. 

The AHO may set conditions on the use or disclosure of information provided informally. While there's usually no charge, the AHO reserves the right to refuse informal requests or require a formal application. 

If there is excessive work involved in responding to a request, or a review is required on whether the information can be released, the AHO may ask that a Formal Access Application form be lodged. 

Formal applications must follow specific criteria and may involve a fee and there is some information that cannot be released, such as if that information has an overriding public interest against disclosure, or if it is information prescribed by Schedule 1 of the GIPA Act.