Services Our Way (SOW) is an Aboriginal-led, trauma-informed care coordination service delivered by the Aboriginal Housing Office (AHO). The program is designed to support Aboriginal and Torres Strait Islander people and families who are vulnerable and have complex needs.

An evaluation of SOW was commissioned to ensure that the program was being implemented as intended and that it helped clients to achieve their self-identified goals.  

The report presents evidence indicating that the program was implemented successfully – it provided flexible, culturally appropriate tailored support to 1,405 clients between July 2020 and December 2022 and delivered a positive return on investment. Evidence showed that the program is highly valued by clients and stakeholders and has a significant position impact on client wellbeing.

The evaluation was conducted by the Centre for Evidence and Implementation (CEI) in partnership with Curijo and Monash University.