Repairs and maintenance

Who you need to contact for repairs and maintenance to your house depends on who manages your house and what area you live in.

Tenants are responsible for taking care of their property and reporting any maintenance needs as soon as possible.

For properties managed by Homes NSW

• Emergency repairs: 1800 422 322
• Non-urgent repairs: 
  • submit via the MyHousing Repairs webpage
  • download the MyHousing app and submit via MyHousing Repairs
  • contact your local Client Service Officer.

In the Newcastle/Hunter, New England and North Coast regions only:

• All repairs: 1300 452 537.

Emergency repairs can include flooding caused by a burst water pipe, raw sewerage overflowing inside your home, a gas leak, a major water leak that cannot be isolated and fire damage to a property.

Properties managed by an ACHP or CHP

If your home is managed by an Aboriginal Community Housing Provider (ACHP) or a Community Housing Provider (CHP), contact your provider directly to assist with repairs and maintenance.

Contact details for ACHPs and CHPs are on our website.